Frequently Asked Questions
01. The order
When do I receive my order?
When placing your order, you’ll see the estimated shipping day clearly displayed. Once you complete your order, the same delivery time will be confirmed in your order confirmation email. This way, there’s no confusion — the shipping day shown during checkout will always match your confirmation.
I now see a longer delivery time for (a part of) my order. How can I cancel it?
If your order suddenly shows a longer delivery time than expected, don’t worry — you can cancel all or part of your order. Just contact our customer service team, and they’ll handle the cancellation for you. Your refund will be processed within two working days. Please note: if your order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
Invoices are automatically emailed after purchase. If you didn’t receive one, you can easily download it from your account on our website. Just log in, head to your order history, and download the invoice for any order you’ve placed.
02. Shipment
Do you offer free shipping?
Yes! We provide free shipping across the USA and worldwide — no minimum order, no hidden costs. It’s our way of making your shopping experience easier and more affordable.
How long does shipping take?
For U.S. customers, delivery usually takes 3–7 business days. For international orders, delivery time varies by country but generally ranges from 7–14 business days. Once shipped, you’ll receive a tracking number to keep an eye on your package.
Can I track my shipment?
Absolutely! Once your order is shipped, you’ll receive a tracking code via email. You can use this code to check the status of your delivery anytime until it arrives at your doorstep.
03. Payment & Security
Is it safe to shop on your website?
Yes, 100%! Our website uses SSL encryption to protect your personal and payment information. All transactions are processed through secure and trusted gateways, so your data stays completely safe.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options. Our checkout process is designed to be fast, secure, and user-friendly.
Is my payment information stored?
No. For your security, we do not store any payment details on our servers. All payment processing is handled by secure third-party gateways, which means your financial data remains private and fully protected.
04. Returns, exchanges and complaints
What is your return policy?
We offer a 14-day return policy on all items. If you’re not satisfied, you can return the item for a full refund or an exchange — your choice. Just make sure the product is unused and in its original packaging.
How do I start a return or exchange?
Simply contact our customer support within 14 days of receiving your order. We’ll guide you through the return or exchange process step by step. Once we receive your item, refunds are processed within 2 working days.
What if I have a complaint about my order?
If something’s not right with your order — wrong item, damaged goods, or anything else — please get in touch with us right away. Our support team is here to make it right, and we’ll do everything we can to resolve your issue quickly and fairly.
Croissant Dome Hoops